Order Management

Manage your order pre and post-despatch via your order history in “My Account” on the website using our self-service management tool. You can cancel and amend your address pre-despatch or let us know if you encounter an issue once it has been shipped to you.

Please click here to learn how to manage your order via our self-service.

Free delivery is available for orders above the country threshold. Please see below for further information.

feelunique.ae will NOT deal or provide any services or products to any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Our return

  • Various Returns option are available
  • You have 28 days from the date you receive your order to return it for a refund
  • Once received, it can take up to 10 days for your order to be processed by the warehouse
  • Refunds can take up to 5 working days to show on your account.

Please note that all items must be returned in a saleable condition. Customer hygiene and safety is paramount, items can only be returned for a refund if they are unopened, unused and with all tamper-resistant seals, packaging and any cellophane intact.

We cannot offer a refund or replacement on items that are not re-saleable.

If you receive a damaged, faulty product or suffer an allergic reaction, don’t hesitate to get in touch with our Customer Care team in the first instance.

Returning an item

To register your self-post return using our returns service.

  • When you are ready to return, click here to get started
  • Enter your order number (without any letter at the end) and delivery postcode/ email address and select the items to be returned and reason for the return
  • Choose the self-post option to generate a return label


  • We recommend a photograph is taken of the item prior to returning it if you are concerned about damage during its return journey
  • Please keep your proof of return until the refund has been processed as it may be required
  • Please note that we do not accept returns of personalised products
  • Free Gift must also be returned before your refund can be processed. If the free gift is not returned, we reserve the right to deduct the value of the free gift from your refund.

We do not accept returns after the applicable return period above.

*Please note that we reserve the right not to accept orders from customers with unusual or suspicious returns behavior. If your account has been deactivated and you need to make a valid return, contact Customer Care.

Express tracked: Delivery timescale is 5 working days for orders placed by 8 pm Monday-Thursday after dispatch

Shipping Fee

Shipping Fee
Market Local Seller Fragrance
UAE  AED 15  AED 15
Rest GCC AED 35 AED 35
Shipping Fee Conditions
AED 40 Order value <= AED 100
AED 20 AED 100 < Order value <=AED 300
FREE Order Value > AED 300
Cash On Delivery charges:
Destination Seller/Product COD Fee
UAE Local Seller and Fragrance FREE
Products shipped from UK AED 20
Rest of GCC All Products AED 20
Important note: 

Country-specific customs duties and taxes are not included and would have to be paid separately by the customer. Customers are liable to pay inbound duties and taxes in accordance with the customs laws and regulations of the customer’s country.

These charges are prepaid by our delivery partner and you need to pay them upon delivery.

Customs duties are implied as follows: 

Duties and Taxes
Market Charges Conditions
UAE AED 22 + 5% of Order Value Order value > AED 1,000
KSA 10% VAT of Order Value All order value
AED 29 + 5% of Order Value Order value > AED 1,000
KWT AED 22 + 5% of Order Value All order value
BAH AED 22 + 5% of Order Value Order value > AED 1,000
OMN AED 22 + 5% of Order Value All order value
QAT AED 22 + 5% of Order Value Order value > AED 1,000


Please note:

Some of our products are classed as dangerous goods by IATA. This will impact our ability to deliver to certain destinations and use certain delivery methods. The delivery options available for your order will be selected when you checkout.
Delivery timescales are estimated and could be affected if your parcel is heavy or delayed by Customs entry procedures.
Feelunique will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour.
Feelunique will only consider claims for lost items sent 10 working days after the latest due date.